At PurebreedsKC, we offer reliable and secure shipping options for both our puppies and products.

🐾 For Puppies:

• Local Pickup: You may pick up your puppy in person at our arranged location once they’re ready to go home.
  
• Ground Transport: We use trusted animal transporters who ensure your puppy travels safely in a climate-controlled vehicle.
  
• Flight Nanny Service: For longer distances, a flight nanny can personally accompany your puppy in-cabin and hand-deliver them at your nearest major airport.
  

📦 For Products:

• Standard Shipping: Orders are shipped through USPS, UPS, or FedEx, depending on your location.
  
• Processing Time: Most orders are processed within 1–3 business days.
  
• Delivery Time: Shipping typically takes 3–7 business days depending on the shipping method and destination.
  
• Tracking: You’ll receive a tracking number once your order ships so you can follow its progress.
  

Shipping rates are calculated at checkout based on your location and selected service.

At PurebreedsKC, we want you to be completely satisfied with every purchase. If something isn’t right, we’re here to help.

Eligible Returns:

• Items must be unused, unopened, and in their original packaging.
  
• A return request must be submitted within 7 days of receiving your order.
  

Non-Returnable Items:

• Personalized or custom-made products
  
• Perishable goods
  
• Digital downloads
  
• Live animals (puppies are not eligible for return or exchange)
  

How to Request a Return:

1. Email us at purebreedskc@gmail.com with your order number, reason for return, and photos if applicable.
   
2. Once approved, we’ll send you instructions and the return shipping address.
   
3. After your return is received and inspected, your refund (minus shipping costs) will be issued to your original payment method.
   

Exchanges:

If you’d like to exchange an eligible product for a different size, color, or item, please email us at purebreedskc@gmail.com. We’ll confirm product availability and provide next steps.

Customers are responsible for return shipping costs unless the exchange is due to our error.

Damaged or Incorrect Orders:

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos. We’ll replace or correct the issue right away

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At PurebreedsKC, we currently only ship within the United States for both puppies and products. This ensures we can maintain safe, reliable, and timely delivery for all customers.

International orders and live animal transport involve additional regulations and health documentation, so at this time, we do not offer overseas shipping.

We’re working toward expanding our shipping options in the future — please check back for updates or contact us at purebreedskc@gmail.com if you have special shipping inquiries.

At PurebreedsKC, we do our best to ensure your order arrives quickly and safely.

📦 For Products:

• Processing Time: Orders are typically processed within 1–3 business days.
  
• Delivery Time: Shipping usually takes 3–7 business days, depending on your location and the carrier used.
  
• Tracking: You’ll receive a tracking number by email once your order ships so you can follow its progress.
  

🐾 For Puppies:

Delivery timing depends on your puppy’s age, readiness to leave, and transportation method.

• Local Pickup: Scheduled once your puppy is cleared to go home.
  
• Ground Transport: Timing varies by route and distance.
  
• Flight Nanny: Based on available flight dates; we’ll confirm the exact delivery schedule with you directly.
  

We’ll always keep you updated throughout the process so you know exactly when to expect your order or your new puppy’s arrival.

Yes! At PurebreedsKC, we’re happy to offer exchanges on eligible products.

Exchange Requirements:

• Items must be unused, unopened, and in their original packaging.
  
• Your exchange request must be made within 7 days of receiving your order.
  
• Exchanges are subject to product availability.
  

How to Request an Exchange:

1. Email us at purebreedskc@gmail.com with your order number, the item you’d like to exchange, and what you’d like to receive instead.
   
2. Once approved, we’ll provide instructions for returning your item.
   
3. When we receive and inspect your return, we’ll ship your replacement item.
   

Customers are responsible for return shipping costs unless the exchange is due to an error on our end or a damaged/incorrect item.

Once your order ships, PurebreedsKC will send you a shipping confirmation email that includes your tracking number and a link to track your package in real time.

You can use this link to check your delivery status anytime.

If you haven’t received your tracking email within 3 business days of placing your order, please check your spam folder or contact us at purebreedskc@gmail.com for assistance.

For Puppy Deliveries:

Tracking is handled differently for live animals. Once your puppy’s transport is scheduled, you’ll receive direct communication from your transporter or flight nanny with travel updates and delivery details.

Absolutely. At PurebreedsKC, your privacy and security are our top priorities.

Our website is powered by Shopify’s secure platform, which uses SSL encryption to protect all sensitive information — including your payment details, personal data, and contact information.

We never sell, share, or disclose your information to third parties except as necessary to complete your order or comply with legal requirements.

All transactions are processed through trusted, PCI-compliant payment gateways to ensure your data remains fully protected.

If you have any questions about how your information is handled, you can reach us anytime at purebreedskc@gmail.com.